Welcome to Experience Travel Teignbridge. By booking a ride with us, you agree to the following terms and conditions. We aim to provide a smooth, stylish, and reliable service, so let’s keep things simple.
1. Booking & cancellations
- Booking Confirmation: Once your booking is confirmed, you’ll receive a confirmation email or SMS with your journey details.
- Cancellations: If you need to cancel, please let us know as soon as possible. Cancellation policies may vary depending on the type of booking.
- No-Shows: If you’re not at the pickup location at the agreed time without prior notice, we reserve the right to charge a no-show fee.
2. Pricing & payments
- All prices are provided upfront before confirming your booking.
- Payments can be made via bank transfer (invoiced in advance) or POS (card payment) on the day of your ride.
- We do not store your bank details, and we do not use third-party payment processors.
- Additional charges may apply for waiting times beyond a reasonable period or extra stops not included in the original booking.
3. Passenger conduct
To ensure a comfortable and safe journey for everyone:
- No smoking, vaping, or excessive alcohol consumption is allowed in our vehicles.
- Seatbelts must be worn at all times, as required by law.
- Any damage caused to the vehicle by a passenger will be charged accordingly.
4. Luggage & personal belongings
- We are happy to accommodate reasonable amounts of luggage, but please let us know if you have large or unusual items.
- We take care with your belongings, but we cannot be held responsible for lost or damaged items left in our vehicles.
5. Safety & liability
- We always aim to get you to your destination safely and on time, but we cannot be held responsible for delays caused by unforeseen circumstances (e.g., traffic, weather, road closures).
- Our drivers are fully insured, and all vehicles are maintained to the highest safety standards.
- We reserve the right to refuse service to anyone behaving in a disruptive or unsafe manner.
6. Privacy & data protection
- Your personal details are stored securely on IONOS servers and will never be shared with third parties.
- We only use your contact details to manage your booking and send occasional special offers, which you can opt out of at any time.
- Our full Privacy Policy can be found here.
7. Changes to these terms
We may update these terms from time to time. Any changes will be posted on our website, and by continuing to use our services, you accept any updates.
8. Contact us
If you have any questions about these terms, feel free to get in touch:
📧 Email: contact@xdriving.co.uk
📞 Phone: +44 7543 070407
Last updated: March 2025